Guiding Road Recovery Center accepts UMR, along with most private insurance plans. It is a residential addiction treatment program for men in Phoenix, Arizona, with care for co-occurring mental health conditions in the same program. One benefits check shows what a UMR plan may include before anyone decides anything, and a man can start it for himself or a family member can start it for him.
Speak with an admissions specialist
READING THE CARD
UnitedHealthcare describes UMR as a UnitedHealthcare company and its third-party administrator for self-funded companies. In plain terms, the plan behind a UMR card belongs to the employer, and UMR runs it. What that plan may pay toward rehab is written into it, so two people with UMR cards can have different benefits.
That employer plan is what Guiding Road’s benefits check reads. Admissions looks the plan up from the details printed on the card, so the card is all a family needs to begin, and nobody has to work out what kind of plan it is first.
LEVELS OF CARE
Each employer writes its own plan, so what UMR coverage includes is a question for his plan. The check can look at each of the three levels of care Guiding Road offers, below.
Residential treatment is the most structured level of care: men live at the program and spend each day in therapy, groups and recovery work. Guiding Road’s residential program runs at its Phoenix residence, a small program for men. For this level, the check asks what his UMR plan may pay and whether the plan reviews the care before admission.
Partial hospitalization is a step down after residential treatment, with structured treatment during the day. Admissions can check how his plan treats this level in the same conversation.
Intensive outpatient is outpatient care and another way to step down from residential treatment, for the stage when work and home life come back into the week. Because the check can include it too, the levels he may step down to are looked at together rather than one at a time.
Before Anyone Commits
The benefits check comes first, before any decision about treatment or travel, and starting it commits no one. Admissions reviews his UMR plan and explains it in plain words. Family members can begin the check for him, even before he has agreed to anything. He is an adult, so details about his care reach his family only if he consents.
What the check tells a family:
Start the check online or by phone, with his UMR card nearby.
After the First Call
Nobody has to know which program he needs before calling. The path from the first call to arrival runs in four steps, and each one is explained before the next begins.
Call admissions or start the check online. The details on his UMR card are enough to begin.
Admissions reviews his employer’s plan through UMR and explains what it may include for each level of care.
Admissions asks what has been going on, what treatment he has tried before and what feels most urgent right now.
Once the assessment points to a level of care, admissions explains how arrival in Phoenix works and when he can begin.
Residential Treatment for Men
Whether a UMR plan pays toward residential treatment depends on the employer’s plan and on a clinical assessment of the care he needs. The benefits check answers that for his plan. Here is what residential treatment at Guiding Road involves, so a family knows what they are checking coverage for.
Our Program
Once the plan is clear, most families want to know what the weeks in Phoenix look like from their side. Guiding Road keeps families part of treatment in three ways.
For his first five days, his phone is set aside so he can settle into the program, unless he is transferring from another facility. After that he can use his phone, which goes in a basket during groups.
Saturday afternoons are set aside for visits. Family sessions are encouraged when clinically appropriate, at least two a month, and work on communication, boundaries and rebuilding trust. Couples therapy is available when it is clinically indicated.
Before residential treatment ends, his team plans the next step, which may be intensive outpatient or outpatient support. Some families go on meeting his therapist after he leaves.
Google Reviews
Three Google reviews from men in the program, printed word for word.
“Guiding Road is a caring and professional organization that places the recovery of its residents as its primary purpose. It’s first rate!”
“Not alot of downtime. Which for me was good. Meetings everyday, the clinic and staff were on point. Food was great.”
“They offer a clean, safe, nonjudgmental, and supportive atmosphere that can only be described as genuine kindness.”
For Families
Admissions can run the benefits check without a call to UMR first. Some families like to ask the plan themselves as well, and UMR directs members to the toll-free customer service number on their ID card. These are useful questions to have ready:
At Guiding Road, we accept coverage from a wide variety of private health insurance plans.
It can. The answer turns on what the employer’s plan includes, which level of care he needs, and his clinical assessment. Treatment for alcohol use and for drug use goes through the same benefits check at Guiding Road. For a longer look at how employer plans handle this, read UMR and Addiction Treatment: How Employer Plans Handle Care.
Guiding Road in Phoenix accepts UMR, and the benefits check explains how his plan applies to treatment here before any travel is arranged. Admissions also talks with families from outside Arizona about the assessment and what arrival involves.
Then the plan is a UnitedHealthcare plan, and Guiding Road accepts it too. The UnitedHealthcare rehab coverage page explains how those plans apply to treatment here.
Yes. Most private insurance plans are accepted at Guiding Road, and the same benefits check works for each of them. The insurance page lists the plans and how the check works.
Guiding Road does not provide detox on site. When a man needs medical detox first, it is coordinated with medical partners before admission, and admissions explains when treatment here can start.
No fixed number of days is promised. Length of stay is set by his clinical assessment and by his progress in treatment, not by a calendar.
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