Guiding Road Recovery Center logo

Privacy Policy

Last updated September 4, 2026.

Guiding Road Recovery Center values your privacy. This policy explains what we collect through this website and what we do with it. Health information you share with us as a client is covered separately by our Notice of Privacy Practices, which appears below on this page.

Information We Collect

When you contact us through a form on this site, we collect what you enter, which may include your name, phone number, email address and anything you choose to tell us in a message. We also collect information you give us directly by email, phone or mail.

We do not sell your information, and we do not share it with other organizations for commercial purposes.

Cookies and Website Analytics

This website uses cookies and similar technologies. We use Google Analytics and Google Tag Manager to understand how visitors use the site, Microsoft Clarity to see how pages are used, the Meta pixel to measure how our advertising performs, and Google reCAPTCHA to protect our forms from automated abuse. These services may set cookies in your browser and may receive information about your visit, including your IP address and the pages you view.

You can control or block cookies through your browser settings. Blocking them may change how parts of this site work.

How We Use Your Information

We use what you give us to respond to your inquiry, discuss treatment options, verify insurance benefits when you ask us to, and follow up with you. If you would like us to stop contacting you, tell us by phone or email and we will stop.

How We Protect Your Information

We maintain physical, administrative and technical safeguards intended to protect the information we hold against loss, unauthorized access, alteration and misuse.

Your Choices

You can ask what information we hold about you, ask us to correct it, or ask us to stop contacting you. Use the contact details below.

Children

This website and our services are intended for adults. We do not knowingly collect information from children.

Contact Us

Guiding Road Recovery Center
11402 N Cave Creek Rd, Suite 200
Phoenix, AZ 85020
(480) 588-2328

If you have questions or concerns about this policy, or believe it is not being followed, contact us using the details above.

Guiding Road Recovery Center

Uses and Disclosure of Health Information

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

This notice is effective as of August 16, 2024.

USES AND DISCLOSURE OF HEALTH INFORMATION

Guiding Road Recovery Center is committed to protecting the privacy of the personal and health information we collect or create as part of providing health care services to our clients, known as “Protected Health Information” or “PHI”. PHI typically includes your name, address, date of birth, billing arrangements, care, and other information that relates to your health, health care provided to you, or payment for health care provided to you. PHI DOES NOT include information that is de-identified or cannot be linked to you.

This notice of Health Information Privacy Practices (the “Notice”) describes Guiding Road Recovery Center’s duties with respect to the privacy of PHI, Guiding Road Recovery Center’s use of and disclosure of PHI, client rights and contact information for comments, questions, and complaints.

Guiding Road Recovery Center’s PRIVACY PROCEDURES AND LEGAL OBLIGATIONS

Guiding Road Recovery Center obtains most of its PHI directly from you, through care applications, assessments, and direct questions. We may collect additional personal information depending upon the nature of your needs and consent to make additional referrals and inquiries. We may also obtain PHI from community health care agencies, other governmental agencies, or health care providers as we set up your service arrangements.

Guiding Road Recovery Center is required by law to provide you with this notice and to abide by the terms of the Notice currently in effect. Guiding Road Recovery Center reserves the right to amend this Notice at any time to reflect changes in our privacy practices. Any such changes will be applicable to and effective for all PHI that we maintain including PHI we created or received prior to the effective date of the revised notice. Any revised notice will be mailed to you or provided upon request.

Guiding Road Recovery Center is required by law to maintain the privacy of PHI. Guiding Road Recovery Center will comply with federal law and will comply with any state law that further limits or restricts the uses and disclosures discussed below. In order to comply with these state and federal laws, Guiding Road Recovery Center has adopted policies and procedures that require its employees to obtain, maintain, use, and disclose PHI in a manner that protects client privacy.

USES AND DISCLOSURES WITH YOUR AUTHORIZATION

Except as outlined below, Guiding Road Recovery Center will not use or disclose your PHI without your written authorization. The authorization form is available from Guiding Road Recovery Center (at the address and phone number below). You have the right to revoke your authorization at any time, except to the extent that Guiding Road Recovery Center has taken action in reliance on the authorization.

The law permits Guiding Road Recovery Center to use and disclose your PHI for the following reasons without your authorization:

For Your Treatment: We may use or disclose your PHI to physicians, psychologists, nurses, and other authorized healthcare professionals who need your PHI in order to conduct an examination, prescribe medication, or otherwise provide health care services to you.

To Obtain Payment: We may use or disclose your PHI to insurance companies, government agencies, or health plans to assist us in getting paid for our services . For example, we may release information such as dates of treatment to an insurance company in order to obtain payment.

For Our Health Care Operations: We may use or disclose your PHI in the course of activities necessary to support our health care operations such as performing quality checks on our employee services. We may also disclose PHI to other persons not in Guiding Road Recovery Center‘s workforce or to companies who help us perform our health services (referred to as “Business Associates”) we require these business associates to appropriately protect the privacy of your information.

As Permitted or Required By The Law: In some cases we are required by law to disclose PHI. Such disclosers may be required by statute, regulation court order, government agency, we reasonably believe an individual to be a victim of abuse, neglect or domestic violence: for judicial and administrative proceedings and enforcement purposes.

For Public Health Activities: We may disclose your PHI for public health purposes such as reporting communicable disease results to public health departments as required by law or when required for law enforcement purposes.

For Health Oversight Activities: We may disclose your PHI in connection with governmental oversight, such as for licensure, auditing, and for administration of government benefits. The Arizona Department of Health Services is an example of an agency that oversees Guiding Road Recovery Center‘s operations.

To Avert Serious Threat to Health and Safety: We may disclose PHI if we believe in good faith that doing so will prevent or lessen a serious or imminent threat to the health and safety of a person or the public.

Disclosures of Health Related Benefits or Services: Sometimes we may want to contact you regarding service reminders, health related products or services that may be of interest to you, such as health care providers or settings of care or to tell you about other health related products or services offered at Guiding Road Recovery Center. You have the right to not accept such information.

Incidental Uses and Disclosures: Incidental uses and disclosures of PHI are those that cannot be reasonably prevented, are limited in nature and that occur as a by-product of a permitted use or disclosure. Such incidental uses and disclosures are permitted as long as Guiding Road Recovery Center uses reasonable safeguards and use or disclose only the minimum amount of PHI necessary.

To Personal Representatives: We may disclose PHI to a person designated by you to act on your behalf and make decisions about your care in accordance with state law. We will act according to your written instructions in your chart and our ability to verify the identity of anyone claiming to be your personal representative.

To Family and Friends: We may disclose PHI to persons that you indicate are involved in your care or the payment of care. These disclosures may occur when you are not present, as long as you agree and do not express an objection. These disclosures may also occur if you are unavailable, incapacitated, or facing an emergency medical situation and we determine that a limited disclosure may be in your best interest. We may also disclose limited PHI to a public or private entity that is authorized to assist in disaster relief efforts in order for that entity to locate a family member or other person that may be involved in caring for you. You have the right to limit or stop these disclosures.

YOUR RIGHTS CONCERNING PRIVACY 

Access to Certain Records: You have the right to inspect and copy your PHI in a designated record set except where State law may prohibit client access. A designated record set contains medical and billing and case management information. If we do not have your PHI record set but know who does, we will inform you how to get it. If our PHI is a copy of information maintained by another health care provider, we may direct you to request the PHI from them. If Guiding Road Recovery Center produces copies for you, we may charge you up to $1.00 per page up to a maximum fee of $30.00. Should we deny your request for access to information contained in your designated record set, you have the right to ask for the denial to be reviewed by another healthcare professional designated by Guiding Road Recovery Center.

Amendments to Certain Records: You have the right to request certain amendments to your PHI if, for example, you believe a mistake has been made or a vital piece of information is missing. Guiding Road Recovery Center is not required to make the requested amendments and will inform you in writing of our response to your request.

Accounting of Disclosures: You have the right to receive an accounting of disclosures of your PHI that were made by Guiding Road Recovery Center for a period of six (6) years prior to the date of your written request. This accounting does not include for purposes of treatment, payment, health care operations or certain other excluded purposes, but includes other types of disclosures, including disclosures for public health purposes or in response to a subpoena or court order.

Restrictions: You have the right to request that we agree to restrictions on certain uses and disclosures of your PHI, but we are not required to agree to your request. You cannot place limits on uses and disclosures that we are legally required or allowed to make.

Revoke Authorizations: You have the right to revoke any authorizations you have provided, except to the extent that Guiding Road Recovery Center has already relied upon the prior authorization.

Delivery by Alternate Means or Alternate Address: You have the right to request that we send your PHI by alternate means or to an alternate address.

File a Complaint Using the Health Information Privacy Complaint Form Package with Health and Human Service Department, Office of Civil Rights

Open and fill out the Health Information Privacy Complaint Form Package – PDF in PDF format. You will need Adobe Reader software to fill out the complaint and consent forms. You may either:

File A Complaint Without Using HHS’s Health Information Privacy Complaint Package

If you prefer, you may submit a written complaint in your own format to Guiding Road Recovery Center and/or by either:

Skip to content